Started providing Modern and Easy Customer and Employee Experience Software "Freshworks" in Japan

Digital Stacks has signed a reseller partnership agreement with Freshworks (Headquarters: San Mateo, California, United States; CEO: Girish Mathrubootham; Freshworks).

Freshworks is a modern and easy customer and employee experience software which makes ridiculously easy-to-use marketing, sales, support and IT solutions. This software is designed for businesses of all sizes, making it effortless to delight their employees and customers. It is affordable, quick to implement and designed for the end user. More than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). The following are the six main products of Freshworks.


Freshdesk: Freshdesk is an Online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. 


Freshsales: With Freshsales, you build momentum for your sales pipeline and drive deals to closure effortlessly.


Freshmarketer: With Freshmarketer, you can attract leads, engage customers and drive sales in a single CRM system.


Freshchat: Freshchat helps you offer anytime personalized customer support powered by a bot and human assistance across convenient and familiar channels.


Freshservice: Freshservice is a Cloud-based ITSM software for your service desk with a powerful automation tool to manage incidents, assets and more.


Freshteam: Freshteam is a smart HR software that helps you handle recruiting, onboarding, time off and employee information in one place.


Digital Stacks is an authorized distributor in Japan of leading overseas cloud technology products such as PagerDuty, the global standard for incident management tools; Harness, a CI/CD solution; and Smartsheet, which enables precise project management and collaboration through a tabular UI. The company is an authorized distributor of these products in Japan and has an extensive track record of introducing these products to listed companies in Japan. Through this partnership with Freshworks, we will further support the development of digital services in Japan.


For more details and inquiries about this service, please click here.